- We will cover 100% of your shipping costs for the duration of the campaign. You will not need to pay extra for any items you purchase (within Australia only).
- We guarantee that your order will be shipped from our Melbourne headquarters within 24 hours (working days) once your payment has been completed.
- We will match you with the most efficient delivery service provider based on the address of your order. Delivery times will depend on the service provider and can take from 1 to 7 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road control etc).
- Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.
- If the product(s) is damaged or lost due to delivery, we will pay you the full amount of the order within 48 hours after confirming the situation with the service provider.
You can always contact us for any return question at firstname.lastname@example.org .